Why We Built This
Most homeowners only think about repairs after something breaks.
We built Smyths Platinum for the ones who plan ahead.
It gives your home priority status, protected repair credit, and peace of mind — so when something goes wrong, you’re not scrambling or waiting.
Simple protection. Smarter planning.
What Does It Mean To Be Platinum?
Pay $49.99 a month plus HST and receive $900 in annual repair credit for eligible work, along with priority scheduling.
That is $599.88 a year in membership payments before tax for $900 in repair value. A separate, one-time $99 plus HST initial exterior inspection establishes your home’s starting condition and upcoming repair needs.
Full annual credit available after your first membership payment
Unused credit rolls over so you can plan for future repairs
Priority scheduling when your home needs attention
Your credit can be applied toward eligible emergency repairs or necessary services. Once your available balance is used, additional work is paid separately. A one-year minimum commitment applies, billed monthly.
When you renew for your second or third year, an annual exterior inspection is included at no extra charge and does not reduce your repair credit. We’ll help you identify work your home needs and put your credit to use.
What Happens If There Is An Emergency?
When an issue comes up, Platinum members are moved to the front of the schedule.
You contact Smyths.
Your Platinum status is confirmed.
Your repair credit is applied.
FAQs
What does Platinum cost?
Membership is $49.99 per month plus HST ($599.88 per year before tax). The one-time initial exterior inspection is $99 plus HST.
What is the initial inspection for?
We assess the exterior of your home to establish a starting point and identify repairs or maintenance your home may need in the coming months.
Is an annual inspection included when I renew?
The first-year initial exterior inspection costs $99 plus HST, separately from your membership. When you renew for your second or third year, that year’s annual exterior inspection is included at no extra charge. It does not reduce your repair credit. The inspection helps us check your home’s exterior and plan for upcoming repairs or maintenance.
When can I use my repair credit?
Your full $900 annual repair credit is available after your first membership payment is made. It can be applied toward eligible work; you do not have to wait for it to build up month by month.
What happens when I use all my credit?
Once your available credit balance is used, any additional repairs or services are charged separately. We confirm the cost before you authorize additional work. Using your credit does not end your monthly membership payments or minimum commitment.
Is there a commitment?
Platinum has a one-year minimum commitment, billed monthly. We provide the full membership and cancellation terms before you enrol.
Is Smyths Platinum insurance?
No. Platinum is a home protection membership offering priority service and repair credit for eligible work. It does not replace your home insurance.
Does unused repair credit expire at year-end?
No. Unused repair credit rolls over into the following year. We’ll contact members to help identify eligible repairs or maintenance and put that credit to use.
What can the credit be used for?
Your credit can be applied toward eligible emergency repairs or necessary services provided by Smyths Custom Exteriors. We confirm eligibility before work begins.
How is repair labour billed?
Repair labour is billed at $85 per hour for each skilled installer assigned to your home. This is a per-person rate, not a flat rate for the whole crew. For example, one skilled installer is $85 per hour, two are $170 per hour, and three are $255 per hour. Billable time for each installer starts when they leave our office and ends when they return, so travel time to and from your home is included. We confirm the number of installers and expected labour charges before work begins.
Who is Platinum for?
Homeowners who want to plan ahead for exterior repairs, get more repair value from their membership, and receive priority service.
Interested in Smyths Platinum? Get the details by email.
Use the form below to request information and decide whether the membership is right for your home. Requesting details does not enrol you. We’ll email you the information and only call if you request a phone conversation.